服务交付与积分说明Service Delivery & Points Notice
本页帮助用户和支付服务提供方准确了解 Norma AI 销售的数字服务、交付方式及积分的实际功能。 This notice helps users and payment providers understand the digital service sold by Norma AI, how it is delivered, and what points actually do.
1. 用户购买的服务1. What users purchase
Norma AI 销售由本服务直接交付的 AI 图像生成、图像编辑、视频生成和对话式创作服务。用户可以通过订阅获得周期性权益，也可以购买一次性积分包以使用这些服务。 Norma AI sells directly delivered AI image generation, image editing, video generation, and conversational creation services. Users may obtain periodic entitlements through a subscription or purchase a one-time point pack to use these services.
我们不销售实体商品，不运营第三方卖家市场，也不代表其他商家收款。用户不能用积分购买第三方商品或服务。 We do not sell physical goods, operate a third-party seller marketplace, or collect money on behalf of other merchants. Users cannot use points to buy third-party goods or services.
2. 数字交付时间和地点2. When and where digital delivery occurs
- 用户登录 Norma AI App 并选择商品。The user signs in to the Norma AI app and selects a product.
- 结账页显示最终商品、金额、币种、税费及可用支付方式。The checkout screen displays the final product, amount, currency, tax, and available payment methods.
- 支付渠道确认订单后，积分或订阅状态记入购买时登录的账户，通常无需人工处理。After the payment provider confirms the order, points or subscription status are credited to the signed-in account, normally without manual processing.
- 用户提交生成任务后，在 App 内查看任务状态、生成结果和积分记录。After submitting a generation job, the user can view job status, generated results, and point history in the app.
服务交付至用户的 Norma AI 账户，不通过邮寄交付，也不向用户提供可用于其他商户的支付卡、礼品卡或兑换余额。 Delivery occurs in the user’s Norma AI account. Nothing is shipped, and users do not receive a payment card, gift card, or balance redeemable with other merchants.
3. 积分是什么3. What points are
积分是 Norma AI 用于记录和结算本服务内部 AI 任务用量的账户单位。不同任务会根据模型、分辨率、视频时长或实际文本模型用量消耗不同积分，记录可在用户账户内查看。 Points are account units used by Norma AI to record and settle usage of AI jobs inside this service. Jobs consume different point amounts based on model, resolution, video duration, or actual text-model usage, and the record is visible in the user account.
- 只可用于 Norma AI 提供的 AI 创作任务Usable only for AI creation jobs offered by Norma AI
- 购买并到账后绑定至购买账户Tied to the purchasing account after being credited
- 不可转给其他用户，也不可在用户之间支付Not transferable to other users and cannot be used for user-to-user payments
- 不可出售、交易、提现或兑换法定货币Cannot be sold, traded, withdrawn, or converted to fiat currency
- 不能购买第三方商品、服务、虚拟资产或金融产品Cannot buy third-party goods, services, virtual assets, or financial products
- 不产生利息、回报或所有权权益Do not earn interest, returns, or ownership rights
4. 任务计费和失败处理4. Job charging and failure handling
系统可能在任务开始前预扣预计用量。任务成功或已产生成本时，预扣会按记录结算；系统能够确认任务未开始、成功取消或失败且未产生成本时，相应预扣积分会返还。为避免重复扣费，同一任务的计费和返还按唯一任务记录处理。 The system may reserve estimated usage before a job starts. The reservation is settled when the job succeeds or cost has been incurred. If the system confirms the job did not start, was successfully canceled, or failed without cost, the applicable reserved points are returned. Charging and reversals are tied to the unique job record to prevent duplicate billing.
积分返还修正的是服务用量记录，不会自动撤销原支付订单。支付退款须按照 A point reversal corrects the service-usage record and does not automatically reverse the original payment. Payment refunds follow the 退款政策Refund Policy处理。.
5. 价格和规则变更5. Price and rule changes
商品价格和任务用量可能因地区、平台、模型及服务成本而调整。购买适用结账时显示的商品价格；任务适用发生时有效的计价规则。已经完成的订单和任务以账户中的订单、权益及用量记录为准。 Product prices and job usage may change by region, platform, model, and service cost. A purchase uses the product price shown at checkout; a job uses the pricing rule in effect when the job occurs. Completed purchases and jobs are governed by the order, entitlement, and usage records in the account.
6. 支付方式6. Payment methods
官网不直接收款，也不承诺特定支付方式可用。实际可用方式由 App 结账页根据设备平台、账户地区和支付渠道状态展示；未展示的支付方式不可用于下单。 This website does not collect payment directly or promise that any specific payment method is available. The app checkout displays methods available based on device platform, account region, and provider status. A method not shown cannot be used to order.
7. 运营方与支持7. Operator and support
- 运营方Operator
- Norma AI 创新工作室Norma AI Innovation Studio
- 客服邮箱Support email
- contact@norma-ai.com
- 通常回复时间Typical response
- 2 个工作日内Within 2 business days